ACS
Actividades de Construcción y Servicios

Quality

Quality is a determining factor for the ACS Group, as it represents the factor distinguishing it from the competition in the highly sophisticated infrastructure and services industry.

The Quality Department in the Group’s different companies is the entity responsible for implementing the Quality Management Systems. ACS invested a total of 15.58 million euros in 2010 in promoting quality.

These quality systems are audited periodically in order to certify the Group’s activities to the ISO 9001 standard. A total of 929 quality audits were carried out in 2010. Of the production by Group’s companies, 91.5% is certified to the ISO 9001 standard.

Each company in the group adapts its needs to the specific characteristics of its type of production, but they all share a series of lines of action within their Quality Management System:

• Objectives are set periodically as regards quality and their fulfilment is assessed.

• Initiatives and actions are carried out aimed at improving the quality of the services provided.

• Specific actions are carried out in collaboration with suppliers and subcontractors to improve quality.

• Systems are implemented for analysis of Product and Service Life Cycle when necessary.